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Orders and Shipping

Placing Your Order

  • How do I edit the products in my order?
  • How do I edit my shipping address?
  • How do I cancel my order?
  • Can I edit my order or shipping address after my order is placed? Can you do it for me?
  • It looks like I was overcharged for my order — what happened?
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Tracking and Shipping

  • How do I track my order?
  • How do I check my order status?
  • What do processing times look like for oVertone orders?
  • When will my package arrive?
  • Do you ship internationally? What if I have an APO address?
View all (8)

Returns and Exchanges

  • What is oVertone's refund policy?
  • How do I exchange the product I just received for a different one?
  • I don't like my results, how do I return or exchange my products?
  • I received the wrong product or I'm missing part of my order - now what?!
  • Flash Sales FAQ
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