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What do processing times look like for oVertone orders?

DUE TO THE CURRENT COVID-19 SITUATION: Most orders will process within 3-5 business days! However, due to social distancing and safety precautions, some orders may take up to 7 business days to process.

Processing begins after a two hour waiting period to allow for order cancelations and edits. After two hours, you'll need to go through the return/exchange process to make any changes to your order.

Once your order is processed, Standard U.S. Shipping has a 7-15 business day window for delivery, USPS Priority shipping (currently only available to Alaska, Hawaii, and Puerto Rico) has a 2-3 business day window, and FedEx Home has a 5-7 business day window. Standard International Shipping can take up to 25 business days for delivery.

Please be aware that our warehouse system will mark a package as 'shipped' as soon as a shipping label is created, which will auto-generate a shipping confirmation email for you — and this can happen before your package gets its first scan from a carrier! Due to carrier employee shortages related to the COVID-19 surge and capacity challenges, there may be delays before you see your first tracking update, as well as delays between updates once your order starts making its way to you.


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